Product
VUX AI
VUX is an intelligent AI assistant being developed by SolidSlate Global Services to help organisations communicate with customers, qualify prospects, provide support, access organisational knowledge and, in time, execute business processes through natural language. It begins as an assistant on this website and is being built into a reusable AI platform.
- Live on this site now
- Answers, qualifies, hands off
- Built for the platform, not just the page
Live
VUX is answering questions on this site right now
Curated
Grounded in a knowledge base drawn from the site
1 platform
Being built to deploy across every channel
Today
What VUX does now
Understands the visitor
VUX works out what someone actually needs, rather than making them navigate a menu or guess which department to contact.
Accurate information about SolidSlate
It answers from a curated knowledge base drawn from the site itself, so answers stay correct as the site changes.
Guides prospects to the right service
It routes an enquiry to the pillar or solution that fits, and explains why.
Connects people to a human
When a question needs judgement or a relationship, VUX hands off cleanly to the team by email or WhatsApp.
The vision
Where VUX is going
VUX is not intended to remain a conventional website chatbot.
One assistant, many channels
The same VUX deployed across websites, internal systems, WhatsApp, customer support channels and business applications.
An interface to your systems
Instead of learning where information lives or which department to contact, people ask VUX and it reaches the right system.
From answers to actions
Over time VUX moves from answering questions to executing routine business processes through natural language, with the right controls and approvals.
Grounded and safe
Retrieval over your own content, strict prompt boundaries, evaluation and deterministic fallbacks, the same standard as the rest of our AI work.
The principle
VUX does not replace people
An intelligent first point of interaction
VUX handles the common, well-defined questions so they do not sit in a queue.
People focus on what matters
Human teams keep the decisions, the relationships and the complex situations, where their judgement is worth the most.
Always a way through to a human
Every VUX conversation has a clear path to a person, and VUX takes it when it should.
See also
Related reading
FAQ
VUX AI FAQ
Can I try VUX?
Yes. VUX is the assistant on this website. Open Ask VUX in the corner of any page and ask it something.
Is VUX available for our organisation?
VUX is in active development as a reusable platform. If you want an intelligent assistant grounded in your own content and systems, talk to us and we will scope it with you.
Which channels will VUX support?
The plan is websites, internal knowledge and systems, WhatsApp, customer support channels and business applications, from one assistant and one knowledge layer.
How does VUX stay accurate?
It answers from a curated knowledge base rather than guessing, with retrieval, strict prompt boundaries, evaluation against a fixed test set, and a deterministic fallback when confidence is low.
What happens when VUX cannot help?
It hands off to a human with the context of the conversation, by email or WhatsApp. It never pretends to know.
Want an intelligent assistant for your organisation?
Tell us what you're working on. We come back within two business days with a point of view and next steps.